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Grapevine delivers! Top-notch sales & service, exceptional tech support, a highly reliable system, all contributing to superior results each time. Thanks for the great product and to all the Grapevine staff who make the surveying process a breeze.

Sylvia Mauti Torlys

Customer Service Survey Software Online Tool

How do you know if your customers are happy, unless you ask? Customer service is one of the most important aspects of measuring overall customer satisfaction because it refers to the level of assistance that a business provides during its interaction with its customers to enhance or to maintain the value of a product or service. Superior customer service means happy and satisfied customers who form loyal, long-term customer relationships.

Create

Customer Survey

  • Create your customer survey using our EASY online survey software

  • Create your survey from scratch

  • Use our survey template library
Collect

Customer Feedback

  • Via Web: Grapevine generates a unique web address for each online survey you create

  • Via Email: Simply send your customers an email containing the unique web address link to your online survey
Analyze

Survey Results

  • View survey results in real-time

  • Analyze by employee, department, geography

  • Graphs, Analytical Tools, Query/Filter & Exporting

Grapevine Customer Service Survey Software Can Help You Improve Your Customer Service Efforts

Key Features of Grapevine's Customer Service Survey Software Tool gives you the ability to:

  • Simply customize and brand your customer service surveys
  • Control if survey is anonymous and password protected
  • Customize the number of questions per page
  • 15 different question types available
  • Easily use skip logic or branching to ask only relevant questions to the participant
  • Analyze survey data using graphical reports and analytical tools
  • Reports are customizable and all data can be exported
  • Survey management services available
  • And much more...
    (Click here for full list of features)

Benefits of a Client Satisfaction Survey

  • Customer service surveys tell you what type of reputation your business has built, how well customers feel they have been treated and whether their needs and expectations were identified and met. This information will help your business modify processes, set higher standards and improve the level of customer service offered.
  • Retain your customers. This is critical because a typical business spends five times more to attract a new customer than to retain a repeat customer.
  • Discover exactly what you need to do to keep your customers satisfied.
  • Reduce customer dissatisfaction. On average, one unhappy customer will voice dissatisfaction to ten potential customers who, in turn, tell at least five other people. Thus, about 60 others eventually learn of the complaint. 80% of all unhappy customers will never do business with the company again. Only 4% of all dissatisfied customers bother to let the company know about their displeasure.