If you are looking for improving the communication between management and employees, and figure out internal concerns, then certainly you need to conduct an employee satisfaction survey. Such surveys are simpler to manage and with appropriate incentives, the workers will keenly share their feelings and thoughts. Before all that, you have to determine requirement of employee surveys. Are there employee retention issues? Do you wish to ensure employee satisfaction? Think about the questions and prefer to include management with employee questionnaire to contribute. Look for best ways to supervise questionnaires. The survey can either be directly mailed to employees with stamped envelops to return, or the employees can fill it during lunch hours and give it as group. Online surveys have become quite popular these days. Different methods can have an immense effect on the eventual response rate, with varying costs included.
Now, manage the
employee satisfaction survey by asking workforce to participate. E-mail, hand out or just mail the questionnaire to every worker, and do not forget to attach cover letter to explain the reasons why survey is going to be conducted. You can also tabulate survey by adding the answers. Place all results in line or pie chart to come up with responses. Identify the ‘response rate’ and see what proportion of workers responded negatively or positively to every query. Next, summarize all results in short demonstration and share it with both management and employees. You can offer instances of positive comments and good response. Address the issues with possible resolution and appreciation that company has given a thought to their issues.
Sometimes, employees do not feel safe in revealing their true feelings, so in such conditions you have to keep your
employee satisfaction survey confidential. As workers complete survey questionnaire, give them small gift, or simply add a simple token to envelope when ‘mailing’ the survey.