As an executive or business owner, it is your responsibility to monitor the business and the efficiency and performance of your employees in order to make sure that the operations are running efficiently and smoothly. Today, employee satisfaction is one of the most essential determinants of an organization’s productivity. Thus, it has become extremely important to keep your staff happy and satisfied. One perfect way to know about the performance of your employees is to conduct
employee satisfaction survey. When these surveys are conducted in a right and proper way you will be able to improve the work environment, overall performance and productivity of your organization.
The most important aspect of conducting an employee satisfaction survey is the questionnaire. You need to include appropriate questions which can derive valuable information and insight. Another important thing which you must consider is that the survey should be kept anonymous and confidential so that the employees can honestly give their feedback without any pressure or apprehensions. Besides, the most significant and relevant aspects which should be included in these kind of surveys are- the relations of the employees with peers, supervisors and the management and the trust of the employees in the organization’s culture. Also the employee’s opinion about the communication system within the organization, the professionalism, morale and team spirit in the organization should also be given importance. To what degree does the organization satisfies the explicit as well as implicit needs of the employees such as development and training, vacation and compensation, can be evaluated from the honest feedback of the employees.
Also, the questionnaire should include aspects like empowerment, recognition, appreciation, job security, encouragement, and personal accomplishments. Besides it is extremely important to include open ended questions such as the great thing about being associated or working with this organization, the thing you like the most about the working environment or what is the thing which you dislike? These questions prove to be extremely helpful in comprehending the right cause of dissatisfaction or satisfaction. Thus, you can make the best use of
employee satisfaction survey to figure out effective ways to enhance employee performance and the overall productivity.