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Grapevine delivers! Top-notch sales & service, exceptional tech support, a highly reliable system, all contributing to superior results each time. Thanks for the great product and to all the Grapevine staff who make the surveying process a breeze.

Sylvia Mauti Torlys

We have used the grapevine tool for employee surveys and found it to be very user friendly. We continue to be a very satisfied customer and I would highly recommend Grapevine to other companies.

Albert Saltarelli, Human Resources Manager
Priszm Brandz Inc.

By using Grapevine's employee feedback software, I was able to build and deploy the survey in less than 1 hour! Grapevine has also streamlined the cumbersome process of results consolidation into just minutes.

Patrick Kelley, HRIS
Boston Scientific

Allows us to easily contact and survey the needs of a variety of stakeholders of the health care system across North America. It is user friendly and allows rapid, effective analysis of responses that assist us in important decision making.

Sue Freshwater
Hamilton Health Sciences

Grapevine has saved us a ton of time. Grapevine allows us to not only brand the survey for our organization, but also ask the type of questions that are best for the audience we are serving.

Bill McAuliffe, Learning & Development
Gap

Grapevine lets our association vote for our Board of Directors online. The user friendly features allowed us to provide our members with convenience for voting. We also appreciate the great customer service!

Karen Olivar
Engineering & Utility Contractors Association

Grapevine Surveys is an effective, easy to use tool that has helped us better gauge internal and external customer needs and collect actionable feedback.

Beverlee Searle, Manager, Market Intelligence
ALTANA Pharma

We are now able to summarize and analyze our student feedback within minutes, rather than the two-weeks it was taking us before. It's an excellent tool and we recommend it without hesitation.

Michael Pearce, Program Director,
Richard IVEY School of business

Grapevines flexibility and widespread capabilities have significantly supported our efforts in "Cultural Transformation", both in traditional and non traditional applications.

Mark Wilson, SVP HR
Loblaws

Grapevine is an easy-to-use survey management system that enables me to implement and manage my research program effectively and keep an up-to-the-minute snapshot of my surveys.

Sharon Valencik, Director of Research
The Telecom Intelligence Group

Grapevine is a wonderful tool!

Breena Means
Ohio Public Employees Retirement System

I used Grapevine to do our quarterly surveys. We started getting results back immediately and over 50% completion within one week. The results are not only more accurate, but the users felt more comfortable giving honest feedback through this method.

Bob Schultz
Relizon

Online Customer Survey Software Tool Solution

To improve customer satisfaction you need to know exactly what your customers' expectations are - and how well you're meeting them. Customer feedback can help companies to increase service quality, innovation, and customer retention.

Online customer surveys are good for staying in touch and getting customer feedback and input. These surveys can provide a good source of product or service ideas, in addition to their usual function of providing feedback on the company. If customers provide their names, surveys can also be used for customer recovery and efforts to raise "wallet share." These two initiatives can quickly repay survey costs.

Create

Customer Survey

  • Create your customer survey using our EASY online survey software

  • Create your survey from scratch

  • Use our survey template library
Collect

Customer Feedback

  • Via Web: Grapevine generates a unique web address for each online survey you create

  • Via Email: Simply send your customers an email containing the unique web address link to your online survey
Analyze

Survey Results

  • View survey results in real-time

  • Analyze by employee, department, geography

  • Graphs, Analytical Tools, Query/Filter & Exporting

Grapevine's Customer Survey Software Tool Can Help You
Perform Easy & Effective Customer Surveys

Grapevine's Customer Survey Software Tool allows you to collect many areas of customer feedback including:

  • Customer Satisfaction Surveys
  • Customer Service Evaluation Surveys
  • Client Experience Surveys
  • Help Desk Surveys
  • Client Feedback Surveys
  • Customer Support Feedback
  • Service Evaluation Surveys
  • Customer Opinion Surveys
  • Consumer Product Registration
  • Product Installation Evaluation
  • Motivation and Buying Experience
  • Advertising Effectiveness
  • Awareness, Attitudes & Usage
  • Concept Test: Selecting a Name
  • Demographics for Households
  • Pricing Survey
  • Product Evaluation
  • Lead Qualification
  • And much more.
    (Click here for full list of features)

Key Features of Grapevine's Customer Survey Tool gives you the ability to:

  • Simply customize and brand your customer surveys
  • Control if survey is anonymous and password protected
  • Customize the number of questions per page
  • 15 different question types available
  • Easily use skip logic or branching to ask only relevant questions to the participant
  • Analyze survey data using graphical reports and analytical tools
  • Reports are customizable and all data can be exported
  • Survey management services available
  • And much more...
    (Click here for full list of features)

Benefits of a Customer Survey

  • Innovation. Many would argue most, successful new products and services are the direct result of speaking with customers. Often, customers actually suggest the new ideas. Companies in fast-moving businesses, or those who rely on innovation, need to stay in touch with their customers to get their ideas and product/service feedback.
  • External performance feedback. Often, customers can spotlight processes which are working well, and others which are not. By actively contacting and speaking with customers, organizations can spot important opportunities for improvement.
  • Increasing customer retention. Learning what is most important to customers and how the organization is seen as performing, relative to competitors, can help to prioritize change efforts.
  • Recovering customers. The first step to recovering lost customers is finding them - the second step is finding out why they left. Customers can be recovered with relatively little work by a company or organization.
  • Advance warning. Customer data can be used as part of a measurement system to warn the organization of upcoming trends, performance issues, or opportunities.