for Online Surveys
Grapevine delivers! Top-notch sales & service, exceptional tech support, a highly reliable system, all contributing to superior results each time. Thanks for the great product and to all the Grapevine staff who make the surveying process a breeze.
Sylvia Mauti TorlysWe have used the grapevine tool for employee surveys and found it to be very user friendly. We continue to be a very satisfied customer and I would highly recommend Grapevine to other companies.
Albert Saltarelli, Human Resources ManagerPriszm Brandz Inc.
By using Grapevine's employee feedback software, I was able to build and deploy the survey in less than 1 hour! Grapevine has also streamlined the cumbersome process of results consolidation into just minutes.
Patrick Kelley, HRISBoston Scientific
Allows us to easily contact and survey the needs of a variety of stakeholders of the health care system across North America. It is user friendly and allows rapid, effective analysis of responses that assist us in important decision making.
Sue FreshwaterHamilton Health Sciences
Grapevine has saved us a ton of time. Grapevine allows us to not only brand the survey for our organization, but also ask the type of questions that are best for the audience we are serving.
Bill McAuliffe, Learning & DevelopmentGap
Grapevine lets our association vote for our Board of Directors online. The user friendly features allowed us to provide our members with convenience for voting. We also appreciate the great customer service!
Karen OlivarEngineering & Utility Contractors Association
Grapevine Surveys is an effective, easy to use tool that has helped us better gauge internal and external customer needs and collect actionable feedback.
Beverlee Searle, Manager, Market IntelligenceALTANA Pharma
We are now able to summarize and analyze our student feedback within minutes, rather than the two-weeks it was taking us before. It's an excellent tool and we recommend it without hesitation.
Michael Pearce, Program Director,Richard IVEY School of business
Grapevines flexibility and widespread capabilities have significantly supported our efforts in "Cultural Transformation", both in traditional and non traditional applications.
Mark Wilson, SVP HRLoblaws
Grapevine is an easy-to-use survey management system that enables me to implement and manage my research program effectively and keep an up-to-the-minute snapshot of my surveys.
Sharon Valencik, Director of ResearchThe Telecom Intelligence Group
Grapevine is a wonderful tool!
Breena MeansOhio Public Employees Retirement System
I used Grapevine to do our quarterly surveys. We started getting results back immediately and over 50% completion within one week. The results are not only more accurate, but the users felt more comfortable giving honest feedback through this method.
Bob SchultzRelizon
Client Satisfaction Surveys
Client satisfaction surveys are assessment tools that measure the client's perception of how well your business delivers the key factors and conditions that drive client satisfaction and loyalty. These usually include factors like product quality, service promptness, staff responsiveness and understanding of the client's needs, concerns and problems.
How Grapevine Can Help You Perform Client Satisfaction Surveys
Key Features of Grapevine's Customer Survey Software Solution gives you the ability to:
- Simply customize and brand your employee surveys
- Control if survey is anonymous and password protected
- Customize the number of questions per page
- 15 different question types available
- Easily use skip logic or branching to ask only relevant questions to the participant
- Analyze survey data using graphical reports and analytical tools
- Reports are customizable and all data can be exported
- Survey management services available
- And much more...
(Click here for full list of features)
Benefits of a Client Satisfaction Survey
- Retain your customers. This is critical because a typical business spends five times more to attract a new customer than to retain a repeat customer.
- Discover exactly what you need to do to keep your customers satisfied.
- Reduce customer dissatisfaction. On average, one unhappy customer will voice dissatisfaction to ten potential customers who, in turn, tell at least five other people. Thus, about 60 others eventually learn of the complaint. 80% of all unhappy customers will never do business with the company again. Only 4% of all dissatisfied customers bother to let the company know about their displeasure.